Guest Relations Officer (GRO) - Luxury Club & Hospitality

Join Vault Bali, a premier destination for luxury entertainment and hospitality in the heart of Badung, Bali. As a Guest Relations Officer (GRO), you will be the face of our exclusive club, ensuring every guest experiences world-class service, personalized attention, and unforgettable moments. Our club is known for its impeccable service and vibrant atmosphere, making it a favorite among locals and visitors alike.

In this role, you will greet guests with a warm smile, assist with reservations, and manage the club's front desk operations. You will also coordinate with our team to ensure seamless event planning and execution, from VIP parties to exclusive concerts. This is your chance to shine in a dynamic and fast-paced environment where your hospitality skills will be put to the test and rewarded.

At Vault Bali, we offer a competitive salary, a vibrant work environment, and the opportunity to be part of a growing luxury hospitality brand. If you are passionate about creating memorable experiences and thrive in a high-energy setting, we invite you to apply and join our team.

📋 Tanggung Jawab Pekerjaan

• Greet guests with a warm smile and provide exceptional customer service.
• Assist with reservations, check-ins, and check-outs, ensuring a smooth process for all guests.
• Manage the front desk operations, including handling inquiries and resolving any issues that may arise.
• Coordinate with the event planning team to ensure seamless execution of VIP parties, exclusive concerts, and other special events.
• Promote the club's offerings and special events to guests, both in person and through various communication channels.
• Maintain a clean and organized front desk area, ensuring all necessary supplies and amenities are readily available.
• Assist with inventory management and ordering for the front desk, including restocking supplies and managing the club's general merchandise.
• Provide excellent support to the club's management team, assisting with various administrative tasks as needed.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role within the hospitality or entertainment industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
• Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
• Proficiency in English, both written and spoken, is a must.
• Familiarity with front desk operations, including reservations, check-ins, and check-outs.
• Ability to work well under pressure and in a fast-paced environment.
• Enthusiasm for the luxury hospitality industry and a passion for creating memorable guest experiences.
• Valid ID and the ability to work legally in Bali.

🛠️ Keahlian

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